Marybeth Cook
Instructional Designer
Created Training Material
Hansen & Company
As a temp at Hansen & Company, I worked with the subject matter expert to learn, understand and create step-by-step training material for the ReporterBase 8 software used by court reporters to upload and publish all exhibits needed by the courts.
Textbook Program
Rocky Mountain College of Art + Design
At one point, Rocky Mountain College of Art + Design (Rmcad) included textbooks as part of tuition. During this time I worked closely with our vendor to ensure all student schedules were uploaded correctly to ensure each student received the books associated with their classes. Any schedule changes that occurred required manual corrections. This occurred when students had last minute schedule changes or if they dropped a class during the add-drop period. I was also tasked to ensure all books sent out before the drop or schedule changes were returned to our vendor.
While working on the textbook program Rmcad had a leadership change that decided books would no longer be provided through tuition and that each student was now required to locate and purchases any required textbook. At this point, was tasked with the reorganization of out textbook program including budgeting, distribution and campus-wide communication. I worked closely with each department chair to create a new book list that ensured all books were reasonably priced. I handled all questions and concerns regarding the new program and was able to create a successful policy change.
Data Subject Matter Data Expert (SME)
Verizon Wireless
In addition to regularly required training, I received additional training on all data devices including smartphones and wireless internet products. In the position, I was tasked with the education of new equipment to both fellow staff as well as our customer base. I also received additional training to troubleshoot and find solutions for more technical issues that surpassed the basic knowledge and understanding of all other employees. I handled all escalations from customers that were data related.
Inventory Specialist
Verizon Wireless
As inventory specialist, I was responsible for the store inventory. This included receiving daily shipments as well as daily box counts of all devices and monthly inventory checks of all phones and accessories. I was also responsible for the store location change and created the layout for the new inventory room.
Merchandising and Operations Champion
Verizon Wireless